Our documented policies set requirements for information handling, workforce responsibilities, AI use, incident response, and continuity. The controls for a specific engagement depend on its scope, data, operating environment, and written agreements.
Human accountability
Our AI Governance Policy requires qualified human review of AI-generated outputs intended for client delivery. Work that could affect clinical, financial, legal, or regulatory decisions calls for additional review and documented validation.
We approach agentic systems by defining what the system may do, where approval is required, how exceptions are handled, and how people can intervene. AI should expand a team’s capabilities without removing accountability for consequential decisions.
Deliberate use of data
Our policies require authorized access, appropriate data classification, and a defined purpose for using information. Client confidential or restricted data must not be entered into consumer-grade AI tools.
The AI Governance Policy requires explicit written authorization from the data owner before Northbeam Solutions uses its data to train, fine-tune, or evaluate a third-party AI model. Vendor selection, retention settings, and permitted uses must fit the engagement and the applicable agreements.
Please keep patient information, credentials, and confidential client materials out of website inquiries. We can arrange an appropriate exchange process when the work requires it.
Controls suited to the engagement
Our information security policies address least-privilege access, multifactor authentication, encryption, workforce confidentiality and training, incident handling, and continuity planning.
Responsibility is explicit. Some engagements operate within client-provisioned environments, where the client provides infrastructure controls. Other engagements involve Northbeam Solutions-managed systems. The scope of each party’s responsibilities should be established before work begins; client-provided controls are not represented as Northbeam Solutions-owned infrastructure.
Global talent expands the capabilities available to a project. It does not remove the need to agree on personnel access, work locations, confidentiality, and any data-location restrictions.
Healthcare and other regulated environments
Healthcare work requires careful boundaries around protected health information and the decisions a system can influence. Our policies require engagement-specific authorization and an appropriate Business Associate Agreement where applicable before Northbeam Solutions handles protected health information in an authorized environment.
Northbeam Solutions is willing to enter into an appropriate Business Associate Agreement when the engagement requires one. The public website and general inquiry channels are not intended for exchanging patient information.
The same discipline—clear access, traceable decisions, and defined responsibility—guides work in other environments where reliability and oversight matter.
Readiness for exceptions
Our incident response and business continuity policies define responsibilities for responding to disruptions, coordinating with affected clients, and recovering operations. Engagement-specific notification, recovery, and service commitments belong in the applicable agreements.
Our AI governance requirements also address risk assessment, output validation, and rollback planning. A useful system needs a way to respond when its output is wrong, its context changes, or the risk exceeds its intended scope.
Evidence and diligence
This overview is a summary of policy requirements, not a certification, independent audit opinion, or guarantee of compliance. For a proposed engagement, we can discuss the applicable control responsibilities and supporting documentation.
Detailed security and governance materials are available to appropriate engagement counterparties through a controlled diligence process, subject to confidentiality and the scope of the request.
To discuss a business problem or request security documentation, contact Northbeam Solutions.